About Stenhøj
Stenhøj is a leading provider of garage-machine equipment in Denmark, representing the largest company in the country within this field. With a team of around 100 employees (half of them technicians), the company not only sells but also installs and services a wide range of garage equipment across Denmark.
As part of Nexion Group, the world’s largest organization for manufacturing and selling garage equipment, Stenhøj carries a strong legacy of innovation and service excellence.
- Website (portfolio & webshop): stenhoj.dk
- Customer portal for documentation: arkiv.stenhoj.dk
The portfolio website serves as a showcase of their products, while the portal for documentation is a dedicated landing page designed to give customers quick, self-service access to technical documents related to the equipment they purchase.
The Challenge: Managing Technical Documentation at Scale
Stenhøj wanted to raise its service level by making technical documentation more accessible for customers. Instead of handling repeated requests by email or phone, the team aimed to build a system where customers could easily find the files they needed.
But challenges quickly surfaced:
- The team needed a way to keep a vast archive of technical files organized and updated.
- Manual handling of customer documentation requests consumed valuable staff time.
- A lack of automation meant slower responses and higher dependency on internal staff.
The vision was clear: empower customers to self-serve while reducing internal workload. But the company needed the right tool to sync, manage, and display this large archive of documents seamlessly.
The Solution: WPSyncSheets For Document Library Pro
To achieve their vision, Stenhøj implemented WPSyncSheets For Document Library Pro, integrating it with their document management workflow. With WPSyncSheets For Document Library Pro, they gained:
- Real-time sync between WordPress and Google Sheets. This keeps documentation archives always up to date.
- Bulk updates made directly in Google Sheets, allowing their team to manage thousands of files in seconds instead of hours.
- Organized file library for customers through arkiv.stenhoj.dk, making technical manuals, guides, and other documents easy to search and access.
- Reduced manual workload, since customers can now directly access what they need without contacting support.
Client Feedback
“With all the custom work you have done and helped us out with, you are more than welcome to use us as a reference! We’re a great example, representing the biggest company in Denmark dealing with garage-machine equipment—and part of the largest global organization in this industry.” — Sofus van Vogelpoel Wilms, Stenhøj
The Results: Better Service, Less Manual Work
By adopting WPSyncSheets For Document Library Pro, Stenhøj has transformed its customer service experience and improved the internal efficiency:
- Customer self-service: Customers can now access the documentation they need anytime. This has reduced wait times.
- Saves Time: Staff no longer spend hours responding to repetitive document requests.
- Improved accuracy: The synced updates helped customers to always have the latest version of each file.
- Scalability: The system is ready to grow as Stenhøj expands its products and services.
Why Stenhøj Chose WPSyncSheets
For Stenhøj, WPSyncSheets served as the solution to:
- scale their service
- keep pace with customer needs
Thus, by automating document library management and empowering customers with self-service, they strengthened both efficiency and customer satisfaction.
Ready to simplify your document library and enhance customer self-service?
Try WPSyncSheets For Document Library Pro today and see how it can transform your WordPress workflows.
